Programme Outline:
Objective:
- To train manpower for the following job positions for Healthcare institutions: Nurses, Front Office staff, Patient Care Executive etc., and other supportive roles. Currently, candidates who perform these functions, do so after a short briefing under the supervision of senior peers & staff. Formal, structured training is mostly missing and is of utmost necessary in the growing world of professionalism.
- Healthcare institutions have a unique atmosphere, due to technical complexity, patient psychology, and the social/ commercial nature of healthcare. The course aims to cause a basic awareness about the significance of soft skills in professional and inter-personal communications and facilitate an all-round development of personality. The Programme consists of both theoretical and practical components, to enable the participants to be able to perform the duties more effectively.
Course Contents:
|
Modules |
Objective |
Blocks |
| Patient service standards | To understand the technical, behavioral, interpersonal and other attributes expected of healthcare executives in the modern day healthcare institutions. To be able to deal with, and assist patients and their family. |
|
| Interpersonal skills & conflict management | To understand the importance of interpersonal skills and the role of conflict management, in dealing with day to day problems. |
|
| Etiquette and Team Work | To be aware of the importance of teamwork & etiquette in the conduction of day to day work |
|
Training Methodologies
Group Discussions
Class Lectures with PPT and Videos
Group Activities and Games
Pre and Post Learning Assessment
Ice Breaking Sessions
Benefits of the Program
Aligning daily work to the organizational goals
Building Positive Attitude
Understanding the benefits of Team Work
Learning Etiquettes and manners
