Programme Outline:


  • To train manpower for the following job positions for Healthcare institutions: Nurses, Front Office staff, Patient Care Executive etc., and other supportive roles. Currently, candidates who perform these functions, do so after a short briefing under the supervision of senior peers & staff. Formal, structured training is mostly missing and is of utmost necessary in the growing world of professionalism.
  • Healthcare institutions have a unique atmosphere, due to technical complexity, patient psychology, and the social/ commercial nature of healthcare.  The course aims to cause a basic awareness about the significance of soft skills in professional and inter-personal communications and facilitate an all-round development of personality. The Programme consists of both theoretical and practical components, to enable the participants to be able to perform the duties more effectively. 

Course Contents:




Patient service standards To understand the technical, behavioral, interpersonal and other attributes expected of healthcare executives in the modern day healthcare institutions. To be able to deal with, and assist patients and their family.
  • Greetings and etiquette
  • Patient satisfaction
  • Patient and Family rights and responsibilities
  • Patient transactions, Handle with care (HWC) patients & VIP protocols
Interpersonal skills & conflict management To understand the importance of interpersonal skills and the role of conflict management, in dealing with day to day problems.
  • Verbal and written communication
  • Professional mannerisms
  • Positive attitude
  • Assertiveness and Situation handling
Etiquette and Team Work To be aware of the importance of teamwork & etiquette in the conduction of day to day work
  • Cultural mannerism
  • Telephone etiquette
  • Teamwork

Training Methodologies

Group Discussions

Class Lectures with PPT and Videos

Group Activities and Games

Pre and Post Learning Assessment

Ice Breaking Sessions

Benefits of the Program

Aligning daily work to the organizational goals

Building Positive Attitude

Understanding the benefits of Team Work

Learning Etiquettes and manners

Program Fees:

  • The Fee for Conducting Soft Skills training per batch of 20 participants will be Rs. 25,000
  • GST (Goods & Services Tax) @18% will be applicable

How to Register:

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